Going In Style Shipping and Returns
When you Order from Going In Style – What to Expect
We are committed to providing each customer with personalized and efficient customer service to meet your needs. Once you Place Your Order, you will receive an immediate email confirmation that we have received your order and are beginning to process it. You will receive a second email once the order is on its way to you specifying the shipping date and shipping method. Our email subject line will say either "Your Going In Style Order has Shipped" or "QuantumView UPS Ship Notification"
For orders shipped with Standard Shipping, if there are any delays beyond a few days, we will contact you. For orders shipped with Expedited Shipping, if there are any delays that will cause you not to receive your order within the time frame requested, we will contact you. Note that Expedited Next Day Air or Second Day Air or Three Day Air orders may go out the same day or within 24 hours (on the following day) depending on what you order and what time you placed your order.
If you need an order to arrive by a specific date, please let us know by commenting in the Going In Style Order Notes on the Web Order Form, and we will try our best to accommodate your needs. You can contact us by telephone (650) 394-4751 or by email if you need an Expedited Air Order to arrive quickly for a scheduled trip.
If you wish to Contact Us, we ask that you reply to our emails, use our web site email forms, or send us an email with “Going In Style” in the Subject Line. This will help ensure that we properly receive your email into the correct folder so that we can act on it quickly.
Standard Deliveries - Our goal is to ship your order within 1 or 2 business days. Our standard shipping method is either the United Parcel Service (UPS Ground) or the United States Postal Service (USPS Mail) and includes all 50 states as well as US territories, Puerto Rico, APO and FPO boxes.
Expedited Shipping Deliveries - Our goal is to ship your order within 1 business day or 24 hours. Our Expedited shipping method is the United Parcel Service (UPS Next Day, 2nd Day, or 3rd Day Air.) or Priority Mail and includes the lower 48 states. Our Expedited 3 Day Air or 2-3 Day Priority Mail service usually delivers in 2-3 days. Sorry, but we can not offer Expedited Shipping via our web site for Alaska, Hawaii or the US territories, Puerto Rico, APO and FPO boxes due to the cost variability. If you need a package Expedited to any of these locations, please call us at (650) 394-4751 for assistance. We can usually ship to Alaska or Hawaii by Priority Mail if requested.
Heavy, Large or Oversize Items - Some large items such as wheeled luggage or transformers will have an extra charge of $20 - $90 added to it if it needs to be sent by Expedited Air. The actual cost will depend on the size, weight, shipping destination, and method or shipping – 1, 2, or 3 Day Air. We may need to contact you regarding these charges if the standard web site calculation is not enough to cover our costs. If you ordered Expedited service for a heavy item, and we are unable to contact you, we will ship Standard Ground and (if you paid for Expedited Service), we will credit you the extra charges paid.
Shipping Cost Chart
|$0.01 - $4.99
|$5.00 - $9.99
|$10.00 - $19.99
|$20.00 - $29.99
|$30.00 - $39.99
|$40.00 - $49.99
|$50.00 - $59.99
|$60.00 - $69.99
|$70.00 - $79.99
|$80.00 - $89.99
|$90.00 - $99.99
|$100.00 - $124.99
|$125.00 - $149.99
|$150.00 - $174.99
|$175.00 - $199.99
|$200.00 - Up
CLICK HERE TO DOWNLOAD & PRINT GOING IN STYLE RETURNS FORM
We want you to be satisfied with your purchase and offer a 30 day return policy for full credit or exchange at your option. Please make any returns to us via UPS or Insured Parcel Post, you pay freight to us Going In Style Returns (see below). Luggage over $100 requires a return authorization number RMA, please email us at: customer service
All returns and exchanges should be returned to us in "like new" condition with all of the original instructions, attachments, and packaging complete and attached. Any returns of used items may be charged a restocking fee or returned to you at our option. Sorry, but we do not take returns on socks and underwear. When returning items, please complete the Returns Form on with an explanation about your return, specify exchange or credit requested, package the items carefully, and send them to us at:
GOING IN STYLE RETURNS
838 Bay View Way
Redwood City, CA 94062